247NetSystems’ 247HelpDesk is a Help Desk software solution that can help your organization with its Help Desk / Problem Management needs.

247HelpDesk allows you to track problem descriptions for any problems – whether current or past – the history of the steps taken to resolve the problem, and the summary of the problem’s resolution in the case of “closed” problems.

247HelpDesk gives users the ability to attach hardware and software information to tickets for complete problem details, as well as for statistical purposes. To ensure consistent customer service any technician has complete access to the details of any Help Request.

Every client is set up with their own database on our server. Each database is protected with its own authentication parameters. These parameters are maintained in a protected area of the server and accessible only to the application server. There is no possibility of one client seeing the data of another.

The 247HelpDesk database is an ANSI SQL compliant RDBMS database. It can import most data formats into our system including Microsoft Access databases, spreadsheets and other SQL compliant databases. Because every client’s existing data structure is unique, data conversion is not included in the setup price, but 247NetSystems can draw on thier experience with conversion and our repertoire of existing conversion scripts to provide you with a cost estimate.