Resource Systems’ Help Desk solution is a complete out-of-the-box package that caters for many different client and company environments. It is available to be used immediately, catering for internal and external client bases and featuring a preferences section that allows you to choose individual features with the click of a button.

Resource.Help was designed with the needs of today’s corporate environment in mind, so it’s more than just a call management system. Intranet and internet accessibility, automatic messaging, a dynamic knowledge base, job status tracking, and call and response time statistics and reporting features are just some of the unique features offered by Resource.Help.

Resource.Help can be used immediately! Resource Systems have developed a generic helpdesk system that covers as many different client and company situations as possible. The result is that Resource.Help is one of the most comprehensive helpdesk systems on the market. Being a Notes application, Resource.Help is also fully customisable, so you can use it as it is, enhance it and add new features or strip away features to keep it simple - whatever suits your individual needs.

Resource.Help is designed to be web publishable. This means that the system and all its information can be made available to users and customers via any standard web browser. This is particularly useful for external helpdesk systems, where clients will be able to access a form over the web that allows them to log a call. Web access to Resource.Help is optional, and customisable with configurable security options to restrict access to information.

With Resource.Help, you can track the status or progress of any job, at any time, by locating the job document on the system. Customers can bypass the need to contact the technician or the helpdesk operator to find out how their job is progressing, as they can access the system themselves through the web or via a Notes Client. This means reduced calls to the helpdesk and better customer service!