MAX is a powerful cross-platform help desk management tool designed for speed and usability. Combining a full feature set with a smart Knowledge Base, detailed reporting, and an industry-leading user interface, MAX frees your support staff from overly complex software, allowing them to spend more time restoring services.

MAX allows IT departments to track, understand and resolve issues that are affecting multiple Users.

ITIL defines a Problem as an unknown underlying cause for one or more Incidents. Problems are typically issues like a server being down or email being unavailable. MAX Problem Management allows technicians to easily create Problems from an Incident when it is clear it is impacting multiple Users. Technicians can attach Incidents to a Problem and update and manage multiple Incidents through the single Problem record. When resolved a technician can close the Problem and choose to automatically close all associated Incidents.

MAX Knowledge Base gives your technicians the ability to easily create, update and view Knowledge Base articles. It provides great flexibility in how text is structured and styled, and articles can include images and hyperlinks to files or external web pages.

Many IT departments implement complex help desk management software that requires weeks to configure and weeks of training. These cumbersome systems are a burden to use and impede Technicians from getting their work done.

MAX breaks this mold with its intuitive yet powerful user interface. New users who have never used a help desk management system require just minimal training in order to use MAX.