Using IPA’s Help Desk Software, your end users have access to live help 24/7 by phone, email, online chat, and remote diagnostic support. Staffed with the highest-quality technical support analysts, the Help Desk ensures that every interaction builds your customers’ confidence and loyalty.

IPA’s Help Desk technology integrates a relational database, trouble ticketing system, knowledge base, real-time Web reporting, and extensive Self Help features. It also provides end users with real-time access to their personal trouble ticket history.

IPA’s Help Desk software platform is integrated with a sophisticated phone switch that allows them to prioritize and route calls to experts who ensure that calls are answered within a pre-determined time with a high level of first call resolution.

IP Applications maintains a Help Desk staffed by highly skilled technical service analysts trained to handle all your support requests.

Using IPA’s Help Desk, you have access to:

• A single point of contact with whom to identify and discuss escalation procedures, training requirements and maintenance issues on an ongoing basis
• A web-based client portal providing real-time views and a complete history of your end users’ Help Desk activities

  Pre-formatted and client-customized Help Desk reports and knowledge base tools

• Expert technical and business advice to ensure you make the most of the business intelligence IPA’s system provides and maximize available Help Desk resources