Vision Desk allows you to set up an excellent support service for your customers. Thanks to its web based structure, Vision Desk is the ideal solution for creating a multi-channel support center, complete with trouble ticketing and knowledge management.

Furthermore, Vision Desk supplies powerful publishing and Knowledge Base tools, which identify, in a simple manner, the problem types encountered and the specific corrective actions undertaken.

The Vision Desk knowledge management functionalities allow for the construction of a company database capable of in-depth analysis in order to identify solutions to everyday problems. It is possible to answer requests in a matter of seconds, to generate every day a growing number of answers, whilst storing each individual transaction record.

Vision Desk has a multilevel architecture, which allows for functionality and content to be adapted to the requirements of both management staff and users. All users may perform many activities and access the most critical data with a simple mouse click.

The Web based architecture eliminates all installation and updating problems on the individual user positions, (it is sufficient to update the central server only) and it is allows for remote access from any position wherever located.