Applications Alternatives provides computer applications to the public and private sector. They support all application system life cycle phases: system conception, analysis, design, development, and documentation. The company’s staff is highly qualified in the applications area.

Applications Alternatives strength is communicating effectively with end users, understanding their needs, and clearly and accurately defining their requirements, regardless of the difficulty of the situation.

Many mid-sized businesses that serve the public directly don’t have a handle on customers’ feelings about their products or services. These business owners may think that they are not large enough to track customer satisfaction. But mid-sized businesses can learn from major corporations, which have successfully increased sales through the development of customer satisfaction systems. A customer satisfaction system tracks customers’ feelings about a business through surveys. Applications Alternatives, helped develop such a system for Xerox Corporation and can bring this technology to you. They can work with you to design the survey, determine how it will be collected and how often, and develop a reporting system.

Applications Alternatives clients also have the option of using the company’s generic survey system, which features a set of standard survey and reporting instruments, thereby eliminating development costs. Applications Alternatives can also process the surveys at their offices and eliminate the need to maintain a computer system dedicated to the survey effort.