amberCat Help Desk
amberCat help desk software is the ideal solution for IT help desks, service management, customer support – and almost any other problem and resolution tracking requirement.
amberCat’s flexibility means you can configure it to meet your business needs, without compromise. The software is very feature-rich, bringing benefits to your help desk or customer service operation. It is highly configurable, with over 30 user-definable tables and hundreds of system-wide and user-specific options. The benefit is that you can tailor the software to fit in with your help desk practices, instead of changing your practices to meet the constraints of a less flexible product.
amberCat is built on a scalable architecture, so it can be used with either Access and SQL Server databases. It easily scales up to meet your needs without the need to change your help desk software. It includes a customer database that models the way your business is structured, with multiple sites per company, and users linked to each site. The call history for a company, site, user or product is just a single click away.
amberCat can easily be configured to suit your business needs. Tables allow you to define your own call types, statuses, charge rates, etc. You can add fields and drop-down lists. System-wide and user-specific options allow you to configure the software’s behaviour, look and feel.
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